Return & Refund Policy

Last updated: August 2025

We want you to love your furniture. If something is not right, we are here to help.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. Items must be:

In their original condition with all packaging
Free from damage, stains, or modifications
Disassembled if they were originally shipped disassembled

How to Start a Return

Email us at info@briteideasfurniture.com with your order number and the item(s) you wish to return.
We will send you a return authorization and prepaid shipping label.
Pack the item securely in its original packaging.
Drop off the package at the designated shipping location.

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. Please include photos of the damage in your email.

Non-Returnable Items

Clearance or final-sale items
Custom-made or special-order furniture
Items that have been assembled, used, or modified
Mattresses and bedding products

Shipping Costs

Return shipping is free for damaged or defective items. For all other returns, a flat return shipping fee of $49 will be deducted from your refund for furniture items.

Exchanges

To exchange an item, return the original item for a refund and place a new order for the desired item.

Contact Us

Questions about returns? Contact us at info@briteideasfurniture.com or +1 (916) 599-4102.